Smart Signals highlight recent valid PPV purchases and incoming messages in Fanvue Messages Pro, helping you spot conversations that may benefit from a timely response.
Use these signals alongside the conversation history, Fan Insights, and Fan Notes to decide who to respond to and how to approach the conversation.
Understand Smart Signals
Signal | What it highlights |
Recent PPV purchase | A recent valid PPV purchase made by the fan. |
Recent incoming message | Recent message activity initiated by the fan. |
A signal helps you identify activity worth reviewing. Open the conversation to understand what happened before deciding how to respond.
Follow up on a recent PPV purchase
A recent purchase can be a natural opportunity to acknowledge the fan’s interest and continue the conversation.
Open the fan’s conversation.
Review the purchased content and surrounding messages.
Check Fan Insights and Fan Notes for relevant spending context, preferences, or previous interactions.
Tailor your reply to the purchase and the conversation.
Tip: Check whether another employee has already followed up so the fan receives a consistent response.
Respond to recent incoming messages
An incoming-message signal helps you notice fans who have recently contacted the creator.
Before replying, read the outstanding messages and review the conversation history. Address any questions or requests together where appropriate, so the fan does not need to repeat themselves.
To work through conversations with outstanding messages, use Most unanswered.
Add context with Fan Insights and Fan Notes
Smart Signals show recent activity. Fan Insights and Fan Notes help you understand the wider relationship with the fan.
Use them to review:
Spending context: Spending power and spending behaviour.
Subscription details: The fan’s subscription information.
Conversation context: Shared notes, preferences, and previous interactions.
Combine this information with the fan’s latest activity when prioritizing a reply or considering a relevant offer.
Note: Previous spending can inform your approach, but it does not guarantee another purchase.
Build Smart Signals into your workflow
Tool | How to use it with Smart Signals |
Online | Find active fans, then check their recent purchase or message activity. |
Unread | Find unread conversations and review the messages before replying. |
Most unanswered | Work through conversations with outstanding messages. |
Fan tabs | Keep conversations open as you move between chats. |
Fan Insights | Review spending and subscription context. |
Fan Notes | Maintain continuity between employees and shifts. |
Tip: Prioritize the conversation’s needs as well as the activity signal. A fan waiting for an answer may need attention before a purchase follow-up.