When you’re managing several conversations, it helps to know where your attention is most valuable. Fan Signals show useful context directly in the mym Messages Pro inbox, helping you identify active fans, valuable fans, and conversations that need a quick response.
Signals update as a fan’s activity changes. Some signals also appear on open fan tabs, so you can keep track of priority conversations while moving between chats.
Understand Fan Signals
Depending on the fan and their recent activity, Messages Pro can show:
Online status: Shows whether the fan is currently online
Lifetime spend: Shows the fan’s total spend with the creator
New fan: Shows how recently the fan became a subscriber. The indicator is removed after the fan is no longer considered new
Spending power: Groups the fan into a value tier based on their spending during the last 30 days compared with other fans across the agency’s mym creators
Subscription status: Shows whether the subscription is active, expiring, expired, free, or unavailable
Request status: Highlights a private content request that is new, paid, or waiting after a price has been offered
Recent purchase: Shows when the fan recently purchased private content, a Push, or Media on Demand content
Recent message: Shows how recently the fan sent a message
Tip: A signal gives you context, not a guarantee. Use it together with the conversation history and Fan Insights before deciding how to respond.
Understand the priority signal
Messages Pro displays the most urgent recent activity when several events apply to the same fan.
The priority order is:
1. A new private content request
2. A paid private content request that needs to be fulfilled
3. A recent purchase
4. A request where a price has been offered
5. A recent message from the fan
Recent purchase and message indicators remain visible for up to seven days. Request indicators change when the request moves to another status.
This helps urgent sales opportunities stay visible without filling the inbox with several competing indicators.
Check spending power
Spending power compares the fan’s spend during the last 30 days with other mym fans across your agency.
Fans are grouped into tiers ranging from the agency’s highest-spending fans to fans with no previous spending history. Use this signal to quickly identify fans who may deserve a more personalized conversation or offer.
Spending power is calculated daily, so it may not change immediately after a new purchase.
Check subscription status
The subscription signal helps you understand the fan’s current relationship with the creator.
You may see:
An active subscription
An active subscription with renewal turned off and an upcoming expiry date
A free subscription
An expired subscription
No subscription information
Use this context to adapt the conversation. For example, you may approach an active subscriber differently from a fan whose subscription is about to expire.
Use Fan Signals in your workflow
Fan Signals work well with inbox filters and fan tabs.
For example, you can:
Select the Online filter, then prioritize active fans with higher spending power
Select the Requests filter, then respond first to new or paid requests
Open high-priority conversations in fan tabs and watch their signals update while you chat
Open Fan Insights when you need more information than the inbox can show
Tip: Combine online status with recent purchase activity to find engaged fans who may be ready to continue the conversation.
Data updates
Online status, messages, unread counts, and request activity update as new events are received. Spending and subscription signals refresh periodically. Spending power is recalculated daily.
If a value appears out of date, refresh the inbox or reopen the fan’s conversation.