Fan Insights brings fan information into Fanvue Messages Pro. Review spending, subscription details, profile information, and shared notes alongside the conversation.
Use this context to personalize your replies and choose offers that fit the fan’s interests and previous activity.
Open Fan Insights
Open Fanvue Messages Pro.
Select a creator.
Open a fan conversation.
Open the Fan Insights panel beside the conversation.
The information shown relates to the selected fan and creator.
Understand spending behavior
Review spending metrics to understand the fan’s purchase history with the creator.
Metric | What it shows |
Total spend | The total amount the fan has spent with the creator across transaction types, including subscriptions. Refunded transactions are excluded. |
Last spend | The fan’s most recent spending transaction. Includes message purchases and tips. Refunded transactions are excluded. |
Highest spend | The fan’s highest individual spending transaction. Includes message purchases and tips. Refunded transactions are excluded. |
PPV total | The total amount spent on PPV purchases, excluding refunded transactions. |
PPV average | The average amount spent per PPV purchase, excluding refunded transactions. |
Tips total | The total amount tipped, excluding refunded transactions. |
Tips average | The average amount per tip, excluding refunded transactions. |
Spending amounts reflect what the fan paid, before deductions for platform fees or taxes.
Zero-value transactions may appear in Last spend or Highest spend. If the fan only has zero-value transactions, Highest spend shows the most recent one.
Consider this information when:
Acknowledging a returning buyer.
Discussing content the fan has previously purchased.
Preparing a personalized offer.
Following up after a purchase.
Use spending information alongside the fan’s messages and preferences.
Tip: Total spend helps you understand the overall relationship. Last spend and Highest spend provide context about individual message purchases and tips.
Understand spending power
Spending power provides additional context when prioritizing conversations.
Review it together with recent activity and conversation history to decide which fans may benefit from a timely, personalized response.
Tip: Spending power helps inform your approach, but does not guarantee a future purchase.
Review subscription information
Check subscription details to understand the fan’s relationship with the creator.
Use this context when welcoming a subscriber, continuing an existing relationship, or preparing a re-engagement message.
Subscription status
Status | What it means |
Active | The fan has a valid subscription with automatic renewal enabled, or an unlimited subscription. |
Expiring | The fan has a valid subscription with automatic renewal disabled. The expiration date is displayed. |
Expired | The subscription has ended. The expiration date is displayed. |
– | The fan has never subscribed to the creator. |
Subscription cost
Review the subscription price and billing period.
Paid subscriptions: Shows the subscription price, including any applicable discount, and the billing period.
Free subscriptions: Shows Free.
Canceled subscriptions: Shows the previous subscription tier.
Fans who have never subscribed: Shows –.
Subscription duration
Subscription duration refers to the current subscription period, rather than the combined length of every subscription the fan has had.
If the subscription has been canceled, the most recent subscription duration is shown. Fans who have never subscribed display –.
Automatic renewal
Value | What it means |
On | Automatic renewal is enabled, or the subscription is unlimited. |
Off | The fan has a current subscription with automatic renewal disabled. |
– | The fan does not have a valid subscription or has never subscribed. |
Review profile information and Fan Notes
Profile information and shared Fan Notes help employees maintain continuity across conversations and shifts.
Use Fan Notes to record relevant preferences, previous requests, and details your team may need when continuing the conversation.
Keep creator-wide instructions in Creator Notes.
Personalize a conversation
Before replying:
Read the fan’s latest messages.
Review the relevant spending and subscription information.
Check shared notes for preferences or previous discussions.
Adapt your reply or offer to the conversation.
For example, recognize a returning buyer or refer to a preference already recorded by your team.
Comparing information with Fanvue
You may notice differences between information displayed in Infloww and Fanvue because of synchronization delays or differences in metric definitions.
When comparing information:
Check that you are reviewing the same metric.
Remember that Total spend includes subscriptions, while Last spend and Highest spend focus on message purchases and tips.
Compare subscription duration with the current or most recent subscription period. Infloww may show the most recent duration after cancellation, even when Fanvue displays –.
Allow time for recent activity to sync.