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Messages (Pro)

With Messages Pro, we've upgraded our suite of messaging features so that it's not just better—it's significantly faster

Updated over 4 months ago

With Infloww, we've made it easier for you and your team to engage with your fans.

Messages Pro equips you with essential tools designed to enhance your messaging workflows, boost your revenue, and enable you to make the most out of every conversation.

To access Messages Pro:

  • Click Platform Manager on the left-hand menu

  • Click Messages Pro to open the new chat experience

With Messages Pro open, you'll have immediate access to features such as a Multi-Creator Inbox, Real-Time Notifications, Online Fans Smart Filters, and more!

Plus, with instant access to a comprehensive suite of data—including chat histories, as well as PPV-purchase and message-read statuses—integrated seamlessly into your conversation, every interaction is enhanced, becoming more personalized and informed.

Here's an in-depth look at the new messaging experience.


The Multi-Creator Inbox

With the Multi-Creator Inbox, you have access to everything you need to increase PPV revenue, fan engagement, and retention.

From Message Tabs and Real-Time Notifications to Message Withdrawal Alerts and an improved Insights Panel, you'll be equipped with essential tools to stay ahead of the curve.


About Fan tags

From the inbox and message preview, each fan is assigned a fan tag based on how they've engaged with the Creator. These tags are:

  • New: Fans that subscribed within the last seven days

  • 🔥: Fans that purchased a PPV within the last seven days

  • ❄️: Fans who haven't been messaged in the last 72 hours

  • ❌: Fans whose subscriptions have expired

  • Off: Fans that stopped renewing their subscriptions

In the inbox view, we've replaced fan avatars with an indicator to show you the total amount spent by each fan. This is represented by a small orange number underneath the fan tag, making it easy to keep track of your most supportive fans.

Create better engagement with fan tags

Looking for specific use cases? Here's how you can use this information to hone in on your messaging strategies:

  • New: Give new subscribers the attention they deserve. Build loyalty among new fans by incentivizing them with personalized content beyond automated welcome messages (if enabled). This could include offering exclusive PPVs, special offers, or a sneak peek into what they can expect from their new subscription.

  • Fans who recently purchased PPVs: Provide free, exclusive content to fans who have recently purchased a PPV to incentivize them to renew their subscription. Personalized messages thanking fans for their support, offering discounts to PPVs, and asking for feedback for future content are possible strategies to build and retain a loyal fanbase.

  • Expired subscriptions: Send reminders, such as personalized promotions, to encourage them to renew. This can include discounted subscription rates and exclusive PPVs they wouldn't get otherwise. You can also track which fans are up for renewal and ensure they receive the attention they deserve.

  • Expired fans: Through Infloww's auto-follow feature and messaging tools, you can follow and reach out to expired fans with personalized DMs and special promotions that encourage them to come back. This could include offering free trials, exclusive content, and discounts.


Message Tabs

With Message Tabs, managing multiple Creator accounts and fan accounts is now simpler and more efficient.

This feature allows you to switch easily between chats, ensuring you never lose track of a conversation. It's designed to help you manage multiple chats without feeling overwhelmed, keeping everything organized in one place.

How to use Message Tabs

Using Message Tabs is simple:

Creator tabs

  • To open a Creator tab, click + to show a list of available Creators

  • Click on a Creator to create a dedicated tab showing their inbox

Fan tabs

  • To open a fan tab, click on a fan to open their conversation

  • From their conversation, click Open in new tab

With Creator and fan tabs, you can easily switch between inboxes and priority conversations, streamlining your chatting workflows.


The Insights Panel

Each fan in your Creator's inbox has their own insights panel, providing detailed information specific to their preferences and behaviors.

The insights panel has three sections:

  • Fan insights

  • PPVs

  • Creator notes

Understanding fan insights

With the insights panel, you'll have access to key details about their subscription and spending.

This is broken down into the following:

  • Subscription period

  • Subscription status

  • Total amount tipped

  • Total amount spent on PPVs

  • Total amount spent overall

These details also include information as to the last time they made a purchase from you, the highest amount they've paid, and their subscription renewal status.

Fan info

With fan info, you can personalize your interactions with each fan by adjusting their nickname, time zone, birthday, and more.

Here's a brief overview of each feature:

  • Country/Region: Set the fan's region and time zone (UTC) so you can keep track of when they're most likely to be online

  • Source: Track where your fans are coming from (e.g., TikTok, Discord, Reddit)

  • Birthday: Celebrate your fans by reaching out to them on their special day

  • Nickname: Personalize your messages by assigning custom names to fans on Infloww, which will be used when sending scripts or mass messages

  • Fan lists: Keep track of what lists fans are assigned to

  • Fan notes: Keep track of essential fan details with our convenient notes feature

Fan insights allow you to better understand your fans, enabling you to create more personalized and engaging content.

PPV timeline

The PPV timeline section of the insights panel gives you convenient access to a history of PPVs you've sent to the fan.

Through this section, you'll gain key insights on your PPV performance, including:

  • Buy rate: This shows the percentage of recent PPV messages purchased (e.g. 50% PPVs purchased by the fan)

  • Highest price: This shows the highest price you've set for your PPVs

  • Lowest price: This shows the lowest price you've set for your PPVs

With all historical PPVs outlined in the PPVs section of the insights panel, you also have the convenience of resending unpurchased messages to the fan without having to access the vault.

Resending PPVs

If you've previously sent PPV media to a fan and want to resend it, you can do so easily through the PPV timeline in the insights panel.

Follow these steps to resend a PPV message

  • In the Insights panel, click PPVs via the bottom navigation to access the PPV timeline

  • Choose the message you'd like to resend from the PPV timeline.

  • Click copy as draft to duplicate the message and include the PPV files in the message field

  • Adjust and personalize the message text and media files as needed.

  • Click Send to resend the message to your fan

Know your fan's spending habits

By clicking See chart, you'll have access to a visual timeline of all PPVs you've sent over a period of time. The PPV timeline chart lets you keep track of all sent PPVs, purchased and unpurchased.

Creator notes

When messaging fans, set priorities, reminders, and relevant details using Creator notes, which serve as valuable references between employees to ensure effective and personalized interactions.

One way to leverage Creator notes is to add details about the Creator's preferences.

What type of Creator are they? Do they create specific content? How do they speak with fans?

By sharing specific details about the Creator, you'll not only optimize your workflow with your team but also be able to create deeper, more engaging messaging strategies.


Real-Time Notifications

When you receive fan notifications, you can effortlessly engage and send quick responses to fans who have subscribed to your profile, tipped you, or purchased PPVs.

Follow these steps to respond:

  • Click the Notifications button to access fan notifications

  • Choose the fan notification you wish to reply to

You have three options...

Option 1: Quick reply

  • Enter your message in the quick reply field.

  • Click Reply to send your response instantly.

Option 2: Personalized response

  • Click the message icon to open a new tab dedicated to this fan

  • Send a personalized message by attaching PPV media and more

Option 3: Purchases and tips notifications

  • Click the message icon on your purchase or tip notification from your conversations


Message Withdrawal Alerts

With Message Withdrawal Alerts, Owner and Admin will receive instant alerts whenever an employee withdraws a message.

This empowers you to stay ahead of every conversation and prevent potential cases of fraud.

You can also access the notifications page to see a history of unsent messages.

To access the notifications page:

  • From the CRM, click on the 🔔 icon in the top navigation bar

  • Click on a Message withdrawn notification

  • Once prompted, click View details to see the conversation and more context of the unsent message


Online Fans: Smart Filters & Alerts

With Messages Pro, you can target the right fans at the right time with Smart Filters and Online Fan Alerts.

This gives you the flexibility to choose if you want to receive alerts whenever a fan becomes active. You can also segment online fans based on your filter preferences, empowering more personalized targeted DMs and Mass Messages.

Online Fan Alerts

To get online fan alerts:

  • Click the Online Fans button

  • Toggle the switch to turn online fan notifications on or off

Smart Filters

With smart filters, you can segment online fans based on their spending power, subscription length, and subscription status. This helps you send personalized messages to individual fans or send targeted mass messages.

Sending mass messages to online fans

To send mass messages to your online fans

  • Click Message all to create a new message for your online fans

  • Add tags, media files, and set the message price to personalize your message

  • Select a list to exclude specific fans

  • Send your message to specific fans by filtering based on total spend, subscription duration, and tip amount

  • Toggle Exclude Creators if you don't want to send your message to other Creators

  • Set the number of hours to exclude fans you've already messaged within a given period

  • Once your message is ready, click Send

View mass message statistics

Once you've sent mass messages to online fans, you'll have convenient access to statistics directly from your inbox, broken down into two categories: Mass message statistics and Online fans message statistics.

To access mass message and online fans message statistics:

  • Click on the 📈 icon beside the Creator's name

  • Click either Mass message statistics

  • or Online fans message statistics

Mass message statistics

With mass message statistics open, you'll see an overview of:

  • When the mass messages were sent

  • What the message contains

  • The PPV price

  • The number of times it's been sent, viewed, and purchased.

You'll also have the option to unsend any mass messages that have been delivered to fans.

Note: PPVs that you've withdrawn can still be viewable in the Fan's purchased tab if they've purchased the PPV.

Online fans message statistics

With Online fans message statistics open, you'll see an overview of:

  • When Online fans mass message were sent

  • The total messages sent

  • The total messages successfully delivered

  • The total messages that failed to deliver

  • The message status

    • Complete

    • In progress

    • Failed


Fan Details & Actions

With Infloww, it's easier than ever to access detailed information about your fans. This feature empowers you to manage your conversations more efficiently and take control of your inbox.

How to access fan details

Click on the Fan's Avatar to open the details window. With fan details open, you'll have access to key information such as:

  • Subscription status

  • Earnings

  • Special offers

You can also add fans to the lists you manage for more tailored conversations.

Subscribe to expired fans

If you aren't already subscribed to expired fans, you can quickly subscribe from your conversations or Online fans list, so you can message them directly.

To subscribe to expired fans:

  • Click the subscribe button, from the "Please subscribe to resume messaging" notification in your conversations
    Or

  • Click on the subscribe icon in your Online fans list

Manage conversations with Fan Actions

We've made it easy for you to focus on high-value fans. With Messages pro, you can restrict, block, report, or hide chats, as well as mute notifications—directly from the conversation page or by accessing their fan details.


Timed Messages & Reminders

Timed messages

With timed messages, you can plan and schedule your interactions to happen at the perfect moments.

Whether it's wishing fans on special occasions or keeping up with regular chats, these pre-planned messages ensure continuous, genuine engagement, even when you're not online.

To set up a timed message:

  • Click on the ⏱️ icon

  • Select Timed message

  • Choose how long you want to delay the message (1-60 minutes)

  • Draft your message

  • Once ready, click Start

Timed reminders

We've integrated a built-in timer for each fan in your inbox so you can pace out your content. With the timer, you can set up a time for the chat to send a reminder when to message the fan the next content.

To set up a reminder:

  • Click on the ⏱️ icon

  • Select Timed reminder

  • Enter how long you want the timer to count down from

  • Select your alarm sound

  • Click Start to begin

To cancel the timer:

  • Hover your mouse over the timer

  • Click ❌ to cancel the timer


Scripts

In Messages Pro, you can quickly select and manage scripts directly from your inbox.

Setting up and managing your scripts is easy:

With a conversation open, click on the Scripts button above the message preview.

You'll open a window containing a list of scripts that you and your team manage, as well as key information about what each script contains.

To manage your scripts:

  • Click Manage to open the Manage scripts window

  • Click # Manage tags to add or remove script tags

  • To create a new script, click the + Add script button

  • Select a script and click 👁️ to open a preview

  • Or select a script and click ✏️ to edit it


Vault Pro

We've made meaningful improvements to the Vault, enhancing its user-friendliness and introducing features for more effective organizing and PPV message management.

In Messages Pro, Vault Pro makes it easier to see all the key details you need to know when creating your PPV messages.

In the Vault Pro window, you will find a concise summary of important information for each media file in the vault. This includes the most recent sending status (sent or unsent), the last price it was sent for, as well as any notes and tags assigned to it.

Additionally, a grey overlay is applied to content that fans have already seen, helping you quickly identify and avoid double-sending media from your Vault. This overlay does not stop you from sending media.

Editing vault content


Here's how you can edit your vault content in Messages Pro.

From Messages Pro:

  • Access the vault by clicking the vault icon in the message preview

  • Choose the media file you want to edit, then click the ⓘ icon

  • Change or assign new co-Creators, categories, hashtags, notes, or suggested price

  • Once done, exit the Media details window to confirm.

Unsending PPV messages from the vault


If you've shared media content from the vault that you want to unsend, follow these steps:

  • Open the Vault window from the message preview

  • Find the media file you want to withdraw

  • Click on the unsend icon on the lower left of the media thumbnail

  • Once prompted, click unsend to confirm


Gallery

The Gallery displays all media exchanged in your conversations.

It's a simple way to keep track of what images, videos, or audio you and your fans have shared, making it easier to reference past interactions and make your conversations more personalized and engaging.

To access the gallery:

  • Click on a fan in your inbox to open their conversation

  • From the conversation, click on the Gallery icon below their name


Co-Creators

You can easily tag your collaborators for any message including PPV, mass message, or script you create so you're always following the platform's content guidelines.

To tag a Creator when writing a message:

  • Click Tag other Creators

  • Select one or more Creators

  • Click Add to tag a co-Creator in your messages

To tag a Creator when creating a script:

  • From the add/edit script, scroll down Tag other Creators

  • Click + Add Creator

  • Select one or more Creators

  • Click Add to tag a co-Creator in your Script

To tag a Creator when sending an online mass message:

  • From Message online fans, go to Tag other Creators

  • Click + Add Creator

  • Select one or more Creators

  • Click Add to tag a co-Creator in your online mass message

You can also tag a Co-Creators from a previously sent message.


To tag a Creator from a sent message:

  • From a message, click on More

  • Click Add a tag

  • Select a Creator or click on Release form for content featuring another person


Enhanced Messaging

Message records

With Messages Pro, you'll have immediate access to integrated message records for every conversation.

These include:

  • Sender details: Know whenever another assistant or employee sends or unsends a message, ensuring accountability in your communications

  • Read receipts: Know whenever a message is read by a Creator or fan, enabling quicker, more effective follow-ups

  • PPV message statuses: Know right away if a PPV message has been purchased or left on read so you can optimize your content and monetization strategies

Emoji keyboard

We've integrated an emoji keyboard that allows you to quickly manage and insert emojis on the fly. This also empowers you to easily personalize your messages without navigating to another window or app.

Accessing the emoji keyboard

You can access the emoji keyboard when sending mass messages to online fans or in individual chat windows.

From mass messages

  • On the messages page, click on Send a message to online fans

  • From the mass message window, click the 😀 icon on the bottom left of the message field

  • Click on the emojis of your choice to insert them in your message

From an individual message preview

  • From a fan message preview, click on the 😀 icon on the top left of the message field

  • Click on the emojis of your choice to insert them in your message

Managing emojis

We've made it easy for you to manage your go-to emojis with the emoji keyboard, so you can access your favorite emojis directly from the hotbar.

To manage your emojis:

  • Click on the ⚙️ icon to open the customizable emoji keyboard

  • Select up to 40 emojis to add to your list of managed favorites

  • Once done, click Save to confirm

GIFs

With Messages Pro, you're equipped with a variety of ways to make your conversations more engaging—including GIFs!


By clicking on the GIF icon, you can search for the perfect GIF to tease, celebrate, or entertain—so you can connect with fans in more relatable and playful ways.

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