We wanted to make it easier for you to interact with fans.

So, we've improved the messaging experience on Infloww with intuitive tools such as messaging widgets, fan tags, scripts, third-party integrations, and more!

About Infloww's messaging widgets

Our unique messaging widgets give employees everything they need to know to increase PPV revenue, fan engagement, and retention.

Each fan in your Creator's inbox has their own metric widget, providing detailed information specific to their preferences and behaviors, including:

Creator notes: When messaging fans, set priorities, reminders, and relevant details using Creator notes, which serve as valuable references to ensure effective and personalized interactions
Fan notes: Keep track of essential fan details with our convenient notes feature
Country/Region: Set the fan's region and time zone so you can keep track of when they're most likely to be online
Auto-renew Status: Stay informed about your fans' auto-renew status for better engagement
Last paid: Know when a fan last purchased a PPV from you
Buy rate: Identify potential big supporters with our buy rate percentage feature
Spending habits: Get a detailed view of a fan's buying patterns and the type of PPV content they've purchased the most
Purchasing trends: See the type of content most purchased by the fan
PPV timeline: Gain valuable insights about your fans' spending habits with our detailed history of PPVs sent, their prices, whether they were purchased, and the accompanying messages
Source: Track where your fans are coming from (e.g., TikTok, Discord, Reddit)
Birthdate: Celebrate your fans by reaching out to them on their special day
Infloww name: Personalize your messages by assigning custom names to fans on Infloww, which will be used when sending scripts or mass messages
Fan lists: Keep track of what lists fans are assigned to

These widgets help Creators and employees better understand their fans, enabling them to create more personalized and engaging content.

Understanding your inbox

About Fan Tags

From the inbox and message preview, each fan is assigned a Fan Tag based on how they've engaged with the Creator. These tags are:

New: Fans that subscribed within the last seven days
🔥: Fans that purchased a PPV within the last seven days
❄️: Fans who haven't been messaged in the last 72 hours
❌: Fans whose subscriptions have expired
Off: Fans that stopped renewing their subscriptions

In the inbox view, we've replaced fan avatars with an indicator to show you the total amount spent by each fan. This is represented by a small orange number underneath the fan tag, making it easy to keep track of your most supportive fans.

Create better engagement with Fan Tags

Looking for specific use cases? Here's how you can use this information to hone in on your messaging strategies:

New: Give new subscribers the attention they deserve. Employees can build loyalty among new fans by incentivizing them with personalized content beyond automated welcome messages (if enabled). This could include offering exclusive PPVs, special offers, or a sneak peek into what they can expect from their new subscription.
Fans who recently purchased PPVs: Employees can provide free, exclusive content to fans who have recently purchased a PPV to incentivize them to renew their subscription. Personalized messages thanking fans for their support, offering discounts to PPVs, and asking for feedback for future content are possible strategies to build and retain a loyal fanbase.
Expired subscriptions: Employees can send reminders, such as personalized promotions, to encourage them to renew. This can include discounted subscription rates and exclusive PPVs they wouldn't get otherwise. Employees can also track which fans are up for renewal and ensure they receive the attention they deserve.
Expired fans: Through Infloww's auto-follow feature and messaging tools, employees can follow and reach out to expired fans with personalized DMs and special promotions that encourage them to come back. This could include offering free trials, exclusive content, and discounts.

Pace your content with a built-in timer

We've integrated a built-in timer for each fan in your inbox so you can pace out your content. With the timer, you can set up a time for the chat to send a reminder when to message the fan the next content.

To set up the timer:

Click on the +Timer icon
Enter how long you want the timer to count down from
Select your alarm sound
Click Start to begin

To cancel the timer:

Hover your mouse over the timer
Click ❌ to cancel the timer

Subscribe to expired fans

If you aren't already subscribed to expired fans, you can quickly subscribe from your conversations, so you can message them directly.

To subscribe to expired fans:

Click the subscribe button, from the "Please subscribe to resume messaging" notification in your conversations

Save time with Scripts

Our script feature allows you to quickly select and share pre-generated DMs with your fans and offers valuable analytical insights.

Agencies can use key statistics to guide them in identifying successful scripts and optimizing their messaging strategies.

These statistics show:

The number of times a script has been sent
The number of times the script has been purchased
The conversion rate, based on total times sent vs purchased
The total sales earned from PPV purchases

This is particularly helpful for busy creators who need a convenient way to communicate and engage with fans. With Scripts, you can create personalized messages and PPVs tailored to your needs, save them for future use, and track their performance.

By evaluating the purchase data, agencies can A/B test different scripts to determine which resonates best with their audience and drive higher engagement and revenue.

Learn how to set up scripts and optimize your mass messages.

Send mass messages to online fans

Employees can now target online fans with mass messages for greater fan retention and engagement.

Set the price of your PPVs and send content to specific audiences based on your selected preferences, including:

Total spent: Target fans who have spent a certain amount on your content
Total tips: Focus on fans who have provided generous tips
Subscription length: Cater to short or long-term subscribers by acknowledging their continued support
Length of inactivity: Re-engage inactive fans by sending them customized mass messages

To narrow your audience further, you can exclude subscribed Creators and fans you've already messaged within a set period.

Stay updated with inbox notifications

We've integrated a series of icons in the inbox view for each Creator managed by your agency, designed to keep employees informed about various aspects of their accounts.

These icons enable employees to stay informed about the number of notifications, Share for Share (S4S) requests, and unread messages each Creator has received.

Importantly, the notifications icon highlights new subscribers—an integral element when monitoring Creator performance and growth. By providing at-a-glance information, employees can quickly prioritize tasks, leading to smoother management of fan interactions for multiple Creators.

Seamlessly message multiple fans with tabs

We've simplified messaging multiple fans by incorporating tabs into the messaging workflow, allowing you to prioritize the right fans to maximize your Creator's earning potential.

From the Messages page:

Click the expand icon on the top right to open a new messaging window

From All, select a fan conversation you want to include in your messaging window

Click the expand icon to add the conversation as a new message tab
Click on the expand icon to create a fan tab for the conversation

Improved media vault for better useability

We've made meaningful improvements to the Vault, enhancing its user-friendliness and introducing features for more effective organizing and PPV message management.

Employees can now arrange their Creator's vault content via tags and descriptions. This allows for more engaging fan interactions tailored to their content preferences.

Adding tags and descriptions to vault content

Here's how you can add tags and descriptions to vault content from the vault or messages page:

From the Vault page

Find the media file you want to edit
Click on the edit icon in the top-right corner of the media preview
Click on the dropdown selection to choose an existing tag or enter a tag name and click Create to create a new one
Add any relevant notes to describe the content
Click Save to confirm

From the Messages Page

Access the vault by clicking the vault icon in the fan message preview
Click on the edit icon in the top-right corner of the media preview
Click on the dropdown selection to choose an existing tag or enter a tag name and click Create to create a new one
Add any relevant notes to describe the content
Click Save to confirm

Unsending PPV messages from the vault

If you've shared media content from the vault that you want to unsend, follow these steps:

Open the Vault window from the message preview
Find the media file you want to withdraw
Click Unsend
You'll be prompted to confirm message withdrawal
Click Yes to confirm

Tagging Co-Creators

You can easily tag your collaborators for any message including PPV, mass message, or script you create so you're always following the platform's content guidelines.

Here's how you can tag Creators:

To tag a Creator when writing a message:

Click Tag other Creators
Select one or more Creators
Click Add to tag a co-Creator in your PPV message

To tag a Creator when creating a script:

From the add/edit script, scroll down Tag other Creators
Click + Add Creator
Select one or more Creators
Click Add to tag a co-Creator in your Script

You can also tag a Co-Creators from a previously sent message.

To tag a Creator from a sent message:

From a message, click on More
Click Add a tag
Select a Creator or click on Release form for content featuring another person

Personalize your messages with emojis

We've integrated an emoji keyboard that allows you to quickly insert emojis on the fly. This also empowers employees to easily personalize their messages without navigating to another window or app.

Accessing the emoji keyboard

Employees can access the emoji keyboard when sending mass messages to online fans or in individual chat windows.

From mass messages

On the messages page, click on Send a message to online fans
From the mass message window, click on ⚙️on the lower right of the message field
From the available emojis, choose the ones you want to set as quick selection by clicking on them
Click Submit to save

From an individual message preview

From a fan message preview, click on ⚙️on the top right of the message field
From the available emojis, choose the ones you want to set as quick selection by clicking on them
Click Submit to save