Managing multiple employees in a shared inbox can be overwhelming. With Infloww’s Split Inbox, you can divide a Creator’s inbox into up to 9 fan groups. Employees can then filter Messages Pro to only see messages from their assigned fan group(s). Additionally, users have the capability to manually assign conversations to inboxes based on specific work categories, further enhancing organization and workflow.
How to use Split Inbox
Split the Creator’s inbox into groups, then filter Messages Pro to only show assigned groups.
Choose the number of groups
A Creator’s inbox can be split into up to 9 groups. New subscribers are distributed based on a system that prioritizes optimal long-term workload balance rather than immediate even distribution.
*New subscribers are distributed intentionally, focusing on balancing workloads over time rather than enforcing an even distribution at all times.
Assign employees to the groups
Let employees know which fan group they’re responsible for. For example, one group could be for managing high-priority conversations while another focuses on general inquiries, ensuring team members have clear and efficient workloads.
Filter the inbox
Employees can then filter Messages Pro to display only their assigned group(s):
Changing the number of groups
You can increase or decrease the number of fan groups at any time—but keep in mind that this will automatically redistribute fans across the updated groups:
If you increase the number of groups, fans will be randomly pulled from existing groups to fill the new ones.
If you decrease the number of groups, fans will be evenly redistributed among the remaining groups.
Moving fans to other groups
Managers can easily move fans to different groups* to balance the workloads or if one employee is stronger with certain types of fans.
*A fan will remain in the same group unless:
A manager manually reassigns them
The number of groups change
Permissions
By default, Admin & Owner have permission to split the inbox. However, they can set this permission for other roles.
Employees can still view the full inbox but have the option to filter and view only the fan groups assigned to them.
FAQs
Question | Answer |
Can I assign an employee to a group in Messages Pro? | Unfortunately, it's not possible in this version of Split Inbox. We suggest verbally telling team members which groups they're responsible for. |
Is it possible to change the number of groups? | Yes. You can increase or decrease the number of groups (max 9). However, be aware that doing so will redistribute fans.
|
Can I create a group for all my VIPs? | It's possible to manually redistribute fans. |
What's next?
Work from anywhere with SFW mode
Be sure your team knows about sensitive words