We wanted to make it easier for you to interact with fans.
So, we've improved the messaging experience on Infloww with intuitive tools such as messaging widgets, fan tags, scripts, third-party integrations, and more.
About Infloww's messaging widgets
Our unique messaging widgets give employees everything they need to know to increase PPV revenue, fan engagement, and retention.
Each fan in your Creator's inbox has their own metric widget, providing detailed information specific to their preferences and behaviors, including:
Creator notes: When messaging fans, set priorities, reminders, and relevant details using Creator notes, which serve as valuable references to ensure effective and personalized interactions
Fan notes: Keep track of essential fan details with our convenient notes feature
Country/Region: Set the fan's region and time zone so you can keep track of when they're most likely to be online
Auto-renew Status: Stay informed about your fans' auto-renew status for better engagement
Last paid: Know when a fan last purchased a PPV from you
Buy rate: Identify potential big supporters with our buy rate percentage feature
Spending habits: Get a detailed view of a fan's buying patterns and the type of PPV content they've purchased the most
Purchasing trends: See the type of content most purchased by the fan
PPV timeline: Gain valuable insights about your fans' spending habits with our detailed history of PPVs sent, their prices, whether they were purchased, and the accompanying messages
Source: Track where your fans are coming from (e.g., TikTok, Discord, Reddit)
Birthdate: Celebrate your fans by reaching out to them on their special day
Infloww name: Personalize your messages by assigning custom names to fans on Infloww, which will be used when sending scripts or mass messages
Fan lists: Keep track of what lists fans are assigned to
These widgets help Creators and employees better understand their fans, enabling them to create more personalized and engaging content.
Understanding your inbox
About Fan Tags
From the inbox and message preview, each fan is assigned a Fan Tag based on how they've engaged with the Creator. These tags are:
New: Fans that subscribed within the last seven days
🔥: Fans that purchased a PPV within the last seven days
❄️: Fans who haven't been messaged in the last 72 hours
❌: Fans whose subscriptions have expired
Off: Fans that stopped renewing their subscriptions
In the inbox view, we've replaced fan avatars with an indicator to show you the total amount spent by each fan. This is represented by a small orange number underneath the fan tag, making it easy to keep track of your most supportive fans.
Create better engagement with Fan Tags
Looking for specific use cases? Here's how you can use this information to hone in on your messaging strategies:
New: Give new subscribers the attention they deserve. Employees can build loyalty among new fans by incentivizing them with personalized content beyond automated welcome messages (if enabled). This could include offering exclusive PPVs, special offers, or a sneak peek into what they can expect from their new subscription.
Fans who recently purchased PPVs: Employees can provide free, exclusive content to fans who have recently purchased a PPV to incentivize them to renew their subscription. Personalized messages thanking fans for their support, offering discounts to PPVs, and asking for feedback for future content are possible strategies to build and retain a loyal fanbase.
Expired subscriptions: Employees can send reminders, such as personalized promotions, to encourage them to renew. This can include discounted subscription rates and exclusive PPVs they wouldn't get otherwise. Employees can also track which fans are up for renewal and ensure they receive the attention they deserve.
Expired fans: Through Infloww's auto-follow feature and messaging tools, employees can follow and reach out to expired fans with personalized DMs and special promotions that encourage them to come back. This could include offering free trials, exclusive content, and discounts.
Pace your content with a built-in timer
We've integrated a built-in timer for each fan in your inbox so you can pace out your content. With the timer, you can set up a time for the chat to send a reminder when to message the fan the next content.
To set up the timer:
Click on the +Timer icon
Enter how long you want the timer to count down from
Select your alarm sound
Click Start to begin
To cancel the timer:
Hover your mouse over the timer
Click ❌ to cancel the timer
Personalize your messages with emojis
We've integrated an emoji keyboard that allows you to quickly insert emojis on the fly. This also empowers employees to easily personalize their messages without navigating to another window or app.
Accessing the emoji keyboard
Employees can access the emoji keyboard when sending mass messages to online fans or in individual chat windows.
From mass messages
On the messages page, click on Send a message to online fans
From the mass message window, click on ⚙️on the lower right of the message field
From the available emojis, choose the ones you want to set as quick selection by clicking on them
Click Submit to save
From an individual message preview
From a fan message preview, click on ⚙️on the top right of the message field
From the available emojis, choose the ones you want to set as quick selection by clicking on them
Click Submit to save
Optimize your messages with key features
Track your PPV content
When chatting with a fan, our vault shows if you've sent specific content to them and whether they've made a purchase.
What's next?
Do more with Messages Pro