What is the sensitive words feature?
The Sensitive Words feature helps agencies and creators maintain compliance by automatically flagging or blocking messages that contain predefined terms or phrases. This is especially useful for staying within platform guidelines, protecting your creators, and ensuring communication remains safe and professional.
With Infloww's sensitive language blocker, you can relax knowing that every message and post you or your employees send is free from any language that could cause trouble for your agency and Creators.
Our automated system ensures that any language used follows the platform's strict content guidelines and will stop any post or message from being published.
This includes any message found in:
Posts
Scripts
DMs
Group messages
Mass messages / Message online fans
Our team actively manages this database. If, by chance, a message triggers a sensitive word alert that is not in our database, it will be automatically updated.
How to add and import sensitive words
You can add and import your own custom words to Infloww's sensitive word database, ensuring a safer and more tailored experience.
How to add a word:
Under the Growth menu on the left-hand sidebar, click Sensitive Words
On the Sensitive Words page, click +Add Sensitive Word
With the modal open, enter the word you'd like to add
Click +Add the next column to add another word
Once finished, click Save
How to import sensitive words from Excel:
Under the Growth menu on the left-hand sidebar, click Sensitive Words
From the Sensitive Words page, click Import from Excel
With the modal open:
If you don't have an Excel file, download the template and add your words
Upload the Excel file (.xls or.xlsx only)
Click Import
Note: Each word must be equal to or less than 32 characters and should not contain any special characters.
Exporting sensitive words to Excel
By clicking the Export Excel button, exporting your list of sensitive words enables you to:
Track changes: You can maintain a historical record of changes to your sensitive word list. This is essential for auditing purposes, allowing you to track when specific words were added or removed.
Review and update: The list can serve as a convenient reference for recurring reviews and updates to your sensitive word list, ensuring it remains up-to-date with the platform's evolving content guidelines.
Now that you’ve set up your sensitive words list, consider reviewing your agency’s communication policies to ensure comprehensive compliance.