With Infloww V5, we are thrilled to introduce significant improvements to our platform, making it more accessible and streamlining employee workflows.
One of the key enhancements is the revamped messaging experience, designed to empower accounts like you to connect with your fans more efficiently than ever before.
How to access messages
To access your messages, we've conveniently placed the Messages button at the top of the navigation bar. This button is your gateway to a dedicated messaging window with all Infloww features tailored to enhance your chatting experience.
To access your profile messages
Click the Messages button on the top-left of the navigation bar to open the messaging window
In the messaging window, choose a Creator to open their inbox and start chatting
To switch between multiple profiles, click the + button on the navigation bar to add a new Creator tab for hassle-free inbox navigation
Creating individual fan tabs
In addition to managing multiple profiles at the same time, you can now create individual tabs for your priority fans. This feature enables you to give special attention to your most dedicated followers.
Here's how to open a new fan message tab
While viewing your fan's message preview, click Open in new tab
This action will create a new tab exclusively for that fan, making it convenient to manage and keep track of your interactions with them
Responding to fan notifications with quick replies
When you receive fan notifications, you can effortlessly engage and send quick responses to fans who have subscribed to your Creator's profile, tipped you, or purchased PPVs.
Follow these steps to respond:
Click the Notifications button to access fan notifications
Choose the fan notification you wish to reply to
Now you have two options
Option 1: Quick reply
Enter your message in the quick reply field.
Click Reply to send your response instantly.
Option 2: Personalized response
Click the message icon to open a new tab dedicated to this fan
Send a personalized message by attaching PPV media and more
Online fan notifications and mass messaging
We've improved our messaging feature to give you more control over how you receive notifications when your fans are online.
Now, you can customize your preferences to receive alerts only when you want them. You can also send mass messages to all your online fans and track your message history to measure engagement. Additionally, you can use the Message Dashboard to gain insights into your campaigns by tracking sales attributed to specific messages, monitoring team performance through message reviews, and identifying compliance risks in sent content.
Customizing online fan notifications
To tailor your online fan notifications:
Click the Online Fans button
Toggle the switch to turn online fan notifications on or off
Customize your notification list by filtering fans based on their overall spending and subscription period
Sending mass messages to online fans
Getting Started with Mass Messages Using Smart Messages
To effectively reach your fans with mass messaging, navigate to Growth > Smart Messages in the sidebar. This section allows you to create, target, and send personalized emails.
To send mass messages to your online fans
Click Message all to create a new message for your online fans
Add tags, media files, and set the message price to personalize your message
Select a list to exclude specific fans
Send your message to specific fans by filtering based on total spend, subscription duration, and tip amount
Toggle Exclude Creators if you don't want to send your message to other profiles
Set the number of hours to exclude fans you've already messaged within a given period
Choose to automatically unsend the message if it goes unread within a specific period
Once your message is ready, click Send To manage active campaigns efficiently, access the Mass Message Queue by going to OF Manager > Queue, where you can monitor ongoing campaigns and make necessary adjustments. To optimize your messaging, you can also:
Use automation to schedule messages when fans are online, increasing engagement chances
Leverage dynamic exclusion filters to ensure fans do not receive duplicate messages and to refine your audience
Resending PPV messages
If you've previously sent PPV media to a fan and want to resend it, you can do so easily through the PPV timeline in the insights panel.
Follow these steps to resend a PPV message
In the Insights panel, click PPVs via the bottom navigation to access the PPV timeline
Choose the message you'd like to resend from the PPV timeline.
Click copy as draft to duplicate the message and include the PPV files in the message field
Adjust and personalize the message text and media files as needed.
Click Send to resend the message to your fan