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Getting started with Smart Messages

Stronger, more intelligent and easier to navigate – Smart Messages changes how you leverage automation to engage fans.

Written by Jen

With Smart Messages, you can:

  • Automatically message fans as soon as they’re online

  • Send mass messages straight to the priority inbox

  • Build message sequences

  • Exclude fans who’ve already seen the same content or you’ve spoken

Smart Messages Types

Our Smart Messages give you more control over when the message is sent, your audience, and the message content.

Smart Message

Notes

  • Send a welcome message with a delay or instantly after subscribing.

  • Send a message to fans when they come online to start a conversation.

  • Send a message to fans as they expire. Control when these messages are sent (e.g. 24 or 48 hours after expiry) and add a customizable discount.

  • Send a message to fans who are about to expire to re-engage with them and offer discounts.

  • Send a birthday message to fans by first setting up fans' birthday on Fan Insights followed by creating an automatic birthday message.

  • Send an automatic message to fans after they make purchases to thank them or use the opportunity to engage.

  • Send a message to fans who resubscribe giving them free content as a thank you or content for purchase.

What's next?

FAQs

What is the difference between Smart Messages and OnlyFans Mass Messages?

Smart messages are sent from Infloww's server and are considered direct messages.

Smart Messages can be set up with a timed AutoUnsend feature, whereas an OnlyFans Mass message can't.

Messages sent from the Smart Message section may still be OnlyFans Mass Messages that's what you choose to send, which are controlled by OnlyFans servers and therefore, not considered Smart Messages.

Which roles can create Smart Messages?

Team leaders, Chatters & Creators have full access to create Smart Messages and check their statistics.

I have multiple automated messages live. Will a fan receive multiple messages?

If a fan meets the criteria to receive multiple messages, there's a hierarchy in place that determines which one they'll receive.

The hierarchy is:
​
1. Birthday
2. Expired
3. Nearing expiry
4. Resubscribe
5. Purchased
6. Delayed welcome
7. Nudge

For example, if the fan is nearing expiring but it's their birthday today – they'll only receive the birthday message.

What does viewed media include? Does it include media a fan might watch in the story?

Media viewed includes free messages to fans and unlocked PPV messages.


It doesn't include Story's media or S4S-used media.


What's next

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