Managing multiple employees working in the same inbox is frustrating. But with Infloww’s Split Inbox, you can divide a Creator’s inbox into up to 9 groups.
Employees can then filter Messages Pro to only see messages from their assigned fan group/s.
How to use Split Inbox
Split the Creator’s inbox into groups, then filter Messages Pro to only show assigned groups.
1. Choose the number of groups
A Creator’s inbox can be split into up to 9 groups. Newly subscribed fans are added to the groups sequentially*:
New subscribers are evenly distributed among the groups.
2. Assign employees to the groups
Tell your employees which group they're responsible for.
3. Filter the inbox
Employees can then filter Messages Pro to display only their assigned group/s:
Changing the number of groups
It's possible to increase or decrease the number of groups, but please be aware that doing so will redistribute the fans:
If increased, fans will be randomly pulled from the other groups
If decreased, fans will be evenly distributed to the remaining groups
Moving fans to other groups
Managers can easily move fans to different groups* to balance the workloads or if one employee is stronger with certain types of fans.
To reassign fans:
*A fan will remain in the same group unless:
A manager manually reassigns them
The number of groups change
Permissions
By default, Admin & Owner have permission to split the inbox. However, they can set this permission for other roles.
An employee can still see the other inboxes (but can filter to only see which groups belong to them).
FAQs
Question | Answer |
Can I assign an employee to a group in Messages Pro? | Unfortunately, it's not possible in this version of Split Inbox. We suggest verbally telling team members which groups they're responsible for. |
Is it possible to change the number of groups? | Yes.
|
Can I create a group for all my VIPs? | It's possible to manually redistribute fans. |