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Managing creator accounts

Learn how to add, link, and manage your creators on the Infloww CRM

Jennifer avatar
Written by Jennifer
Updated over 2 weeks ago

How to add creators

To add a creator:

  1. Select "Add creator". A window will pop up.

  2. Upload the display image, enter the creator's name and gender. Select next

  3. Select which platform's account you want to link. Select next.

  4. Follow the steps to link the account.

  5. Once linked, you have the option to link the other platform.


Keeping accounts secure

Infloww recognizes the importance of security and convenience for creators and agencies. We support Two-Factor Authentication (2FA) and provide a seamless solution for Face ID verification.


Stay connected with Auto-Login

Once you add a creator to Infloww, Auto-Login plays an essential role in ensuring they stay connected for a smooth user experience.

Auto-login enables Infloww to automatically log in and reconnect a creator’s account to the platform when it detects that the account has been dropped. This feature ensures better uptime and prevents unexpected situations where your team is unable to chat because the account is unlinked.

Note: All passwords are stored with the highest level of encryption behind an AWS firewall. Only lead developers have internal access to these passwords.


Linking another creator account

To link a creator's account from the Manage creators page:

  1. Navigate to the creator and select the "+"

  2. Select which platform you want to link. Select Next

  3. Follow the steps to log in and link the account

  4. Once linked, you have the option to link another account or platform

Once a creator account is linked, they're automatically assigned a unique Infloww proxy.

For added security and convenience, agencies can also use their own custom proxies for each creator without having to filter their usage through Infloww's network. All it takes is to submit a request to our team to use a custom proxy.


About link statuses

Link statuses tell you whether a managed creator’s account has successfully linked, unsuccessfully linked, or unlinked to Infloww.


Searching for creator accounts

For agencies that manage multiple accounts, the Manage Creators page simplifies finding the specific creator account you need to work.

Search for a creator's name or filter based on platform, tag, connectivity status, assigned employee, or account status.


Deactivating creator accounts

Need to deactivate a creator account on Infloww temporarily? It takes only a few clicks.

To deactivate a creator account:

  • From the Manage Creators page, under Actions, click on the three dots

  • Click Deactivate

  • From the pop-up window, click on Deactivate creator to confirm

Note: Your account will still be charged for any deactivated creators you've added to Infloww. To avoid unwanted fees, you'll need to delete the account.


Deleting creator accounts

If a creator account is inactive and you want to avoid being charged unwanted fees, you’ll need to delete the account.

To delete a creator account:

  • From the Manage Creators page, under Actions, click on the three dots

  • Click Delete

  • From the pop-up window, click on Delete to confirm

Note: If a creator account is deleted from the system, their subscription fee will be pro-rated accordingly. This means you will only be charged for the portion of the subscription period during which the creator was subscribed to Infloww.

If you are having trouble with a creator account, please don't hesitate to contact our Support team for help.


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