The combination of message sequence and collections can be a little confusing. Let's break it down.
A message sequence is made up of multiple messages which are broken up by pauses of minutes and/or seconds
A collection is made up of multiple message sequences. Add up to 10 and 1 is randomly triggered whenever the message is sent.
Think of collections as different versions of message sequences. The purpose is to make sure the fan isn't receiving the same message over and over again.
Message sequences
Add your message text. Use the
{name}tag to personalize the messageInclude emojis or import a Script
Add media from Vault Pro & set a PPV price
You can add up-to 5 more messages to the sequence.
For example, you can simply set up a sequence of messages and add a short delay of up to 5 minutes between each step to make the automation feel more natural and human.
Collections
Think of a collection as different versions of the message. The purpose is to make sure the fan isn't receiving the same message over and over again.
You can add up-to 10 collections to 1 automated message.
When a message is triggered, 1 of the 10 will be picked and sent at random.
For example, you create the following 2 collections:
Collection | Message 1 | Message 2 |
1 | Welcome back, {name}! | I've missed you! |
2 | Hello {name}! | So glad to see you online! How are you sweetie? |
Each time a fan comes online, they'll receive 1 of the 2 at random. For instance:
Monday: Welcome back, {name}! I've missed you!
Tuesday: Hello {name}! So glad to see you online! How are you sweetie?
Auto-unsend settings
Unsend messages
Automatically withdraw free or locked messages within hours &/or minutes of the fan receiving it to avoid looking spammy. This will remove all messages in the sequence.
Stop message sequence
Once a fan responds, the sequence is broken and an employee can step in (on by default).