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AI Translator

Infloww's AI Translator-chat in any language.

Jennifer avatar
Written by Jennifer
Updated over 2 weeks ago

AI Translator is currently in closed beta. If you're interested in trying it, please reach out to [email protected].

AI Translator, integrated into Messages Pro, translates fan conversations in real time. Incoming messages are shown in the employee’s preferred language, while outgoing replies are automatically translated into the fan’s language.

Settings

To enable the AI Translator:

  1. Click on Settings, in the bottom left-hand sidebar

  2. Click AI Translation

  3. Enable AI Translation

  4. Select which languages incoming messages should be translated to

  5. Choose whether to only show the translated message from fans

Translating entire conversations

After selecting your preferred language in Settings, you can enable automatic translation for the entire conversation:

1. Click the AI Translator icon in the conversation window

2. Toggle automated translation to On

Once enabled, all existing and future messages will appear translated into the language you chose.

Chatting with fans

While in this mode, responses are translated in real-time to the fan's language. The fan's language is automatically detected:

  1. Automated translation should be on

  2. The response is translated in real-time to the fan's language (automatically detected)

  3. Select Use translation to use the translated message

Translate individual messages

Rather than having the entire conversation translated, the employee can choose to translate individual messages:

  1. Switch off the automated translation

  2. Select the AI Translator symbol next to the individual message to translate it to the language defined in Settings.

Chatting with fans

In this mode, you can translate messages as you go. The fan's language is automatically detected:

  1. Switch off the automated translation

  2. Select the AI Translator symbol in the message field

  3. The message is translated. Select Use translation to use the translated message

FAQs

Question

Answer

Are Scripts translated?

Yes.
​
When the script text is added to the message field, it’s either automatically translated (if entire chat translation is on) or you can manually translate it.

Is the AI Copilot translated?

Yes.
​
When the desired message prompt is added to the message field, it’s either automatically translated (if entire chat translation is on) or you can manually translate it.

Can the translation be set individually, i.e. each employee can set it to their own preferred language?

Yes.
​
Each employee can configure the translation to their native language in Settings.

What's next?

Related Articles
Using AI Copilot in Messages Pro
Managing AI credits
Creating AI Personas
Assigning AI Copilot permissions
Getting started with AI Copilot
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