AI Translator is currently in closed beta. If you're interested in trying it, please reach out to [email protected].

Integrated in Messages Pro, AI Translator translates fan conversations in real-time. Incoming messages are translated into the Employee’s preferred language, while outgoing messages are translated to the fan’s.

Settings

To enable the AI Translator:

Enable AI Translation
Select which languages incoming messages should be translated to
Choose whether to only show the translated message from fans

Translating entire conversations

After selecting your preferred language, you can set the entire conversation to be translated:

Select the AI Translator symbol to turn on automated translation for the entire conversation
All existing and incoming messages will be translated to the language defined in Settings

Chatting with fans

While in this mode, responses are translated in real-time to the fan's language. The fan's language is automatically detected:

Automated translation should be on
The response is translated in real-time to the fan's language (automatically detected)
Select Use translation to use the translated message

Translate individual messages

Rather than having the entire conversation translated, the employee can choose to only translate individual messages:

Switch off the automated translation
Select the AI Translator symbol next to the individual message to translate it to the language defined in Settings.

Chatting with fans

In this mode, you can translate messages as you go. The fan's language is automatically detected:

Switch off the automated translation
Select the AI Translator symbol in the message field
The message is translated. Select Use translation to use the translated message

FAQs

Question	Answer
Are Scripts translated?	Yes. When the script text is added to the message field, it’s either automatically translated (if entire chat translation is on) or you can manually translate it.
Is the AI Copilot translated?	Yes. When the desired message prompt is added to the message field, it’s either automatically translated (if entire chat translation is on) or you can manually translate it.
Can the translation be set individually? I.e. each employee can set it to their own preferred language?	Yes. Each employee can configure the translation to their native language in Settings.

Messages (Basic)

Getting started with AI Copilot

Managing AI credits

Using AI Copilot in Messages Pro